Principal Business Process Consultant - ITAM

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role: 

The Customer Outcomes Principal Business Process Consultant design processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

• Apply ServiceNow knowledge and IT Asset Management (HAM/SAM/EAM) domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow IT Asset Management (HAM/SAM/EAM) product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on Hardware Asset Management and Software Asset Management for IT Asset Management.
• Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
• Play an important part of the Now Assure offering working with ServiceNow Partners.
• Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
• Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.
• Understanding of end-to-end procurement, request, allocation & reclamation process flows
• Ability to interact with customers in regard to contract management
• Ability to travel up to 50%
• Industry domain expertise in IT Asset Management
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in Hardware Asset Management and Software Asset Management

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disa