Inside Sales Representative (Service)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

• Baxter Services strives to deliver an outstanding experience that makes Baxter a crucial service solutions provider for our customers. Every day we are passionate about providing quality service that enables our customers to focus on what matters most: patient care.
• We’re early in our journey to become an integral part of Baxter’s commercial strategy. This exciting new role is part of our evolution to become more commercially focused, by growing brand loyalty/ overall value while continuing to meet ongoing customer needs. Are you excited about joining Baxter Services? This opportunity will give you an opportunity to become a part of, and be a key influencer for, this strategic growth opportunity for the company while also supporting our mission to save & sustain lives.
• Baxter Services in the US & Canada currently generates over $100M in annual revenue, with double-digit growth expectations!
• Reporting to the Associate Director, Service Sales Enablement, the Service Inside Sales Representative is a customer-facing role that promotes and sells the service portfolios to Baxter’s US accounts.

Your team

• Baxter offers dental and medical insurance, paid time off, parental leave, and more!

What you'll be doing

• Sells Baxter’s Service contracts to US customers both proactively (i.e. cold calling) and by the customer or sales representative requests or leads.
• Creates quotations for Service Contracts and administers sales process from identification of candidates for contracts through contract sale and support.
• Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners, such as the key account manager, field engineers, and the commercial sales team, assisting them to sell service contracts at different product life cycles.
• Proactively approach new customers to pitch the value of Baxter service contract and sell the contracts to grow market share
• Achieve team and individual quotas for Service Contract Orders and Sales.
• Manage service contracts in Baxter system including negotiation status and agreed upon terms and conditions in the appropriate database; ensure that information is entered correctly and accurately in a timely manner. Ensure that billing and invoices are accurate. Answer contractual related questions and assist with various contract compliance initiatives.
• Work with Regional Field Service Managers and Account managers to determine service strategies and service eligibility for customers.
• Work with field service engineers and field sales in the sale of service contracts; build quotations and close sales leads turned in. Track the deals closed by the field representatives and provide accurate incentive payouts.
• Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
• Assist various technical personnel in understanding supply agreement obligations.
• Maintain communication to ensure timely execution by the parties.

What you'll bring

• Bachelor's Degree, or equivalent work experience is preferred.
• Healthcare or software industry experience preferred.
• 2+ years of virtual sales experience preferred.
• Expert in Microsoft Office (Word, Excel, PowerPoint). Experience working with Salesforce or similar CRM.
• Proficient in reviewing, editing, and discussing legal terms and conditions.
• Experience using sophisticated negotiation techniques.
• Effective verbal and written communication, collaboration and presentation skills.
• Demonstrated results with developing and implementing a new commercial approach.
• Problem-solving mentality supported by data-driven analysis.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for