Director of Quality Patient Experience

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Is the primary leader responsible for overseeing the day-to-day activities and responsible for leadership, coordination and integration of services for WVU Medicine Hospitals. Responsible for directing the overall operation of departments and clinical areas which may include: Quality, Infection Control, Regulatory, Patient and Employee Safety, Risk Management, and/or Compliance and Privacy. Responsible for guiding changes needed to reach each departmental goals for each hospital. The Director of Quality provides overall organizational leadership for performance improvement and will develop and foster effective collaboration between all departments and other affiliated services to ensure a quality focused approach to providing services, and fulfilling our quality objectives. Functions as an effective liaison and intermediary between medical staff, nursing administration, hospital leadership, entity and hospital leadership, and all other clinical and non-clinical departments. Develops new business/operational strategies to improve overall performance. Serves as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyzes and utilizes information to develop and support management decisions. Coordinates the determination of fiscal requirements of assigned departments and reviews budgetary recommendations. Facilitates Organizational compliance with the standards of all applicable Regulating Bodies Provides leadership and direction for all improvement services that support the priorities of the organization. Fosters a culture of continuous improvement and coordinates the systematic implementation of effective practices designed to reduce error and improve patient outcome.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in nursing, business administration, finance, accounting, or other related field.

EXPERIENCE:

1. Five (5) years’ experience working with hospital operations with a focus in quality improvement.

2. Three (3) years’ experience in leadership.

PREFERED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s degree in business administration, finance, accounting, or other related field.

2. Current licensure or temporary licensure as a Registered Professional Nurse.

EXPERIENCE:

1. Ten (10) years’ experience working with hospital operations including at least Three (5) years’ experience in Administrative Management.

2. Experience in applying Lean Management approaches to process improvement.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Administratively responsible for direction of all aspects of Quality, Patient and Employee Safety, Infection Control, Regulatory, Policy Management, , Risk Management and/or Compliance and Privacy.  Leads by influence for effective Emergency Management and Life safety to assure a Hospital environment that is consistent with the objectives of both Hospitals.  Directs quality, regulatory through hospital administration and directors.     

2. Participates in operational planning and is responsible for development of goals and objectives for areas of accountability. Influences the establishment of standards of nursing practice and other clinical procedures within the Hospital. 

3. Directs regular review of safety and quality outcomes and performance for both Hospital's strategic plans.

4. Directs and maintains application of the continuous improvement process in management of patient care delivery to achieve high quality, cost effective services.

5. Directs the preparation, control and monitoring of budgets for assigned areas.  Assures compliance with targeted fiscal objectives; discusses budget variances and modification as necessary with executive leadership.

6. Recruits and develops staff necessary for effective leadership and management of departments to achieve hospital quality and safety goals and regulatory requirements. .  Establishes and