Scheduler - Customer Service Representative (ZR_23373_JOB)

This is a remote position.

• Total hours: 40 hours per week or 8 hours per day
  
• Monday - Friday
  
• 9:00 AM - 6:00 PM Ottawa, Canada time (or 9:00 PM - 6:00 AM Manila time)
  
• With 1 hour unpaid break in between
  

• Answer incoming customer calls professionally
  
• Schedule and coordinate mobile tire change appointments
  
• Efficiently manage and maintain the service calendar
  
• Process customer information and maintain accurate records
  
• Handle last-minute bookings and adjust schedules as needed
  
• Monitor schedules to avoid conflicts
  
• Manage email communications
  
• Coordinate with mobile service teams
  

Requirements

• Strong English communication skills with a professional phone manner
  
• Previous customer service experience
  
• Experience with calendar management and appointment scheduling
  
• Proficient with scheduling software and basic computer applications
  
• High attention to detail and strong organizational skills
  
• Problem-solving skills and a proactive mindset
  
• Ability to work independently
  
• Experience in administrative support roles preferred
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job