Vice President – Delivery Manager

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor. 
 

As a Rewards Product Delivery Vice President – Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population. 

Job responsibilities  

• Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies 
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding. 
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs. 
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.  
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement. 
•  Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance
• Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary
• Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
• Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners
• Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential) 

Required qualifications, capabilities, and skills  

• Bachelor’s degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required
• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience.  
• Proven experience in fostering an inclusive environment and coordinating work across different parts of a department. 
• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact. 
• Ability to collaborate with JPMC Product and Tech teams to discuss / recommend new functionality to enhance the existing customer experience
• Understand key business functions / knowledge of regulations surrounding business and vendor management
• Demonstrate exceptional interpersonal skills including collaboration and relationship building

Preferred qualifications, capabilities, and skills 

• 8+ years of financial service experience in vendor management / supplier oversight, controls, risk management, or compliance-related functions preferred
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments. 
• Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness. 
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. 
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put o