Job Posting Title

Customer Service Representative - Lake Thunderbird

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Lake Thunderbird State Park

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Temporary

Compensation

part time, $11/hr

Job Description

Basic Purpose

Under general direction of the Park Manager, the Park Attendant/Parking Enforcement uses the reservation/parking enforcement system to verify license plates, helps guests out in the park with reservations, provides information about park facilities.

Typical Functions

• Assists guests with campsite reservations and assists guests with securing parking fees.
• Responsible for monitoring/verifying license plates in the enforcement app in the day use areas as well as additional vehicles at the camping sites to make sure parking fees are paid.
• Applies violations according to policy and procedure when needed.
• Provide Park information to guests.
• Flexible scheduling, weekends and holidays required.

Level Descriptor

This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.

Education and Experience

None.

Knowledge, Skills, Abilities and Competencies

• Experience in smart phone operations/technology.
• Ability to possess excellent customer service skills, to deal with the public in person, and to resolve minor complaints.

Additional Job Description

Requires possession of a valid Oklahoma driver's license .

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.