Sales Development Representative

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As our ideal candidate, you are passionate about our mission and able to channel that energy into generating excitement amongst your prospective provider leads. Your primary focus will be recruiting independently licensed, master’s-level therapists, ensuring they meet stringent clinical, educational, and licensure requirements. Meeting and exceeding performance expectations motivates you, given you are directly contributing to reshaping behavioral health by recruiting high-quality, qualified providers to join us. 

What you’ll do

• Manage a steady pipeline of inbound and outbound leads to attract and engage licensed therapy providers.

• Lead outbound prospecting through email and cold-call campaigns, continuously testing and refining messaging to improve engagement and conversion.

• Maintain consistent outreach activity across phone, email, and social channels, with accountability to daily and weekly metrics.

• Screen and qualify prospective providers based on licensure, education, and clinical experience requirements.

• Collect, verify, and document provider credentials (including NPI and CAQH) to support credentialing and onboarding.

• Keep CRM records accurate and up to date, including next steps and follow-ups to maintain pipeline momentum.

• Serve as the first point of contact for prospective providers, delivering a thoughtful and professional recruitment experience.

• Partner closely with the credentialing team to ensure a smooth transition from recruitment to active provider status.

• Contribute to team growth by participating in interviews, sharing best practices, and supporting the onboarding of new SDRs.

• Own individual performance goals by tracking results, seeking feedback, and continuously improving outreach strategies..

What does success look like?  

• Meet or exceed monthly performance goals for Sales Qualified Leads (SQLs), specifically in recruiting independently licensed therapists.
  
  
• Maintain accountability for warm and cold SQL targets, focusing on achieving weekly pacing toward monthly goals.
  
  
• Ensure a high conversion rate from lead to SQL by consistently vetting and recruiting qualified, high-caliber providers.
  
  
• Provide continuous feedback to improve recruitment strategies and enhance provider onboarding processes.

Who You Are

• 1+ years of inside sales or recruitment experience, preferably within the healthcare or behavioral health industries.
  
  
• Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach.
  
  
• Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel.
  
  
• Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets.
  
  
• Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met.
  
  
• Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator).
  
  
• Excellent communication skills, both verbal and written, with a professional and positive attitude.
  
  
• Strong organizational and time management skills, able to prioritize recruitment efforts effectively.
  
  
• Experience in a fast-paced, high-growth environment where adaptability and resilience are essential. 
  
  
• Additionally, we expect all team members to effectively leverage modern AI technologies as part of the