Administrative Assistant II

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

Under general supervision, this staff member will provide complex administrative support to the Department of Speech-Language Pathology & Audiology in the College of Health Professions. This position requires the development of comprehensive knowledge of tasks involving course administration, database management, faculty contracts, budget preparation and administration, travel reimbursement, basic supply requisitioning, purchasing, meetings/events organization, as well as the general oversight of multiple priorities in a fast-paced work environment. The employee will acquire basic awareness of admission requirements for all SPPA academic programs, and additional work at the direction and with the supervision of the Department Chairperson. 

• Oversee office operations, including internal communication, operational support, and guidance to student employees and other staff as needed. Follow-up on pending issues and deadlines with faculty, staff, students, and college/university employees.
• Provide excellent customer service, including answering phones and responding to program inquiries. Triage students, faculty, and visitor needs within the department, providing basic information based on department programs, college, and university policies and procedures. Screen calls for Chair and faculty, making appropriate referrals when answers are not available in the department. Handle incoming/outgoing correspondence and draft routine communication of a general and non-technical nature to faculty, staff, and students.
• Organize and maintain files/reports for multiple purposes, including: personnel, budget/purchasing reports, and inventory. Develop and maintain Excel spreadsheet databases and produce reports (under supervision). Review and approve travel expense reports. Arrange and coordinate department meetings and events for the department (location, food, parking, RSVPs, etc.). Attend meetings as requested for sign-in support, minute taking, and general trouble shooting. Compile materials for meetings, save information, and track meeting follow-up data (i.e. minutes) as needed.
• Serve as coordinator in the department and manage class schedule, including inputting classes into CLSS, maintaining room reservations, and compiling Course Term File info for the Registrar's Office. Pre-enroll students in controlled access classes, when needed, and execute faculty offload, adjunct teaching, and faculty additional compensation contracts, as needed.
• Manage maintenance needs. Assist with marketing efforts (prepare electronic and hard copy mailing) and update website, when appropriate. Order supplies. Hire and supervise student help. Initiate contingent employment contracts.
• Support department with other administrative duties as needed.

Required:

• High School diploma or equivalent.
• Three years of experience providing administrative support.
• Strong communication skills.
• Ability to work collaboratively and independently and interact with the public, employees, and students in a courteous, respectful, and efficient manner.
• The position requires a candidate who is dependable, motivated, and appreciates being the “face” of the department; they are experienced with providing a positive attitude and business professio