The Legal Aid Society’s Civil Practice is seeking one Intake Paralegal Casehandler to join our Citywide Intake Unit. The Access to Benefits Helpline (A2B) serves as an intake line for all inquiries regarding consumer law, employment, unemployment insurance benefits, education, homelessness issues, government benefits, including food stamps, cash public assistance, and disability, Medicaid, Medicare and other health and safety net benefits. The Intake Paralegal Casehandler will conduct general intake, provide advice, and brief services, as well as maintain a caseload.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Conduct telephone intake and client interviews, provide advice, direct assistance, and assess requests for services for various matters, including government benefits, employment, health law, education,
• Identify, assess, and escalate time sensitive and emergency legal issues to supervisory staff
• Provide oral and written advocacy to or on behalf of clients
• Conduct factual and legal research
• Maintain case records
• Assist with complying with grant requirements
• Respond to inquiries from civil practice units, government agencies, and the public
• Advocate on behalf of clients with government agencies
• Provide support to the Disability Advocacy Project, Government Benefits, and other units as needed
• Utilize Excel to generate daily, weekly, and monthly reports, as needed
• Carry out other tasks of general assistance to the work of the Intake unit
• Other duties as assigned

QUALIFICATIONS

Required Qualifications:

• Eligible candidates must have at least one of the following:
  • A bachelor’s degree (strongly preferred)
  • A paralegal certificate from an ABA accredited paralegal program
  • At minimum a high school diploma / GED and 4+ years of legal work experience
  • 4+ years of combined higher education and legal work experience
• Paralegal certificate from ABA-accredited paralegal program or Bachelor’s degree in relevant field
• Fluency in Spanish or other languages is preferred
• Excellent writing, verbal, and computer skills
• Prior experience utilizing Excel in school or professional settings required
• Excellent organizational skills
• Ability to work independently as well as collaboratively in<