Sr. Technical Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This candidate will join the Program Management & Business Operations team and support End User Operations (EUO) projects within Corporate IT (CIT). Candidate will be responsible for successful project coordination and delivery of End User technologies while working with matrixed teams comprised of Systems Analysis, Vendors, Development, QA, Service Management, Operations, Engineering and Business personnel. The Corporate IT organization is in the middle of a major transformation effort. This effort is intended to dramatically change the way End Users work, with the intent to implement design based thinking to dramatically improve the user experience. This transformation requires us to bring in resources who have both the technical and project management skills to not only understand project methodologies but to also have a deep understanding of the technology deployments they are managing. As the rest of the larger CIT organization evolves, the Program Management & Business Operations area is directly tasked with assisting with new product deployments, user experience improvement efforts and replacing End of Life (EOL) technologies.

Job Description:

• Manage multiple large technical projects, independently own and manage multiple change requests, new initiatives, etc.
• Mindset to read and understand detail business and technical requirements.
• Identify key stakeholders and work to achieve project objectives.
• Create detail project schedule, Gantt chart, critical path, etc.
• Manage project status report, issues, action items, risks, change log, internal and external dependencies, etc.
• Follow up on issues and action items towards resolution.
• Regularly monitor and report on project progress.
• Facilitate project status meetings, requirements and design discussions, and defect status reviews.
• Coordinate project estimating process, manage project budget, forecast, planned vs. actual.
• Work with vendors to develop, review and execute contracts.
• Develop innovative methods to effectively manage project constraints.
• Own and manage project SharePoint site, Project Work Book (PWB) and project communication plan.
• Work with project team to enforce Visa compliance requirements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Computer Science, IT and/or a technical project management background (education/work experience).
• PMP or Agile ACP certification required.
• 8 years of project management experience required, preferably with Network (LAN, WAN), Collaboration (SharePoint, Exchange, Streaming) and Client Engineering technologies.
• SQL Querying, Data Synthesis and basic Java skills required.
• Prior experience/knowledge of Visa's PMM processes is desirable.
• Proven experience in managing people, processes and projects in a heavily matrixed organization structure is required.
• Demonstrated experience leading technical teams in the delivery of large scale software development, operational and integration efforts.
• Working knowledge of the software development lifecycle from