Field Service Engineer

Job Description:

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:

• Install, repair, and maintain Organ Care Systems at internal and external customer sites
• Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner 
• Complete reports and documentation for service activities in a timely and accurate manner
• Enter data from the completed service activities into the required databases in a timely manner
• Maintain test equipment utilized in service activities
• Drive customer satisfaction through service excellence
• Perform other TransMedics tasks and duties as required
• This role will be based remotely near one of the following areas: 
  • Scottsdale , Phoenix
  • San Ramon, California
  • Salt Lake City, Utah

SKILLS/REQUIREMENTS

• BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
• Demonstrated ability to assemble and disassemble highly complex electromechanical systems
• Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices
• Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
• Excellent verbal and written communication skills and interpersonal skills
• Ability to work calmly and effectively under pressure and maintain a positive attitude
• Computer skills include Microsoft Word and Excel
• Must be reliable and able to work independently
• Must be detail oriented and highly organized with strong multitasking and prioritization skills
• Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
• Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekends
• Must be able to travel up to 80% of the time
• Must have valid driver's license and valid passport
• Ability to speak a foreign language is a plus

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.