Customer Service Specialist

The Customer Service Specialist is responsible for account set ups and claims data quality controls for a portfolio of multinational accounts. The Customer Service Specialist works to support the production of accurate and timely multinational loss runs to internal and external clients.

Maintain account set ups for portfolios of accounts

• Using monthly reports, review account definitions in the Multinational Loss Repository to ensure all accounts are properly established: identify account codes and policies that belong to an account and ensure that they are properly established in the loss run system.
• Liaise with team members as required/needed. For example, work with other members of the RMIS team to clarify requirements of a specific task, work with Chubb offices worldwide (Operations, Underwriting) to clarify account structures as needed, as different structures will impact how claims data is transmitted to the RMIS team.

Loss Information Support for a Portfolio of Accounts

• For the portfolio of accounts, ensure the quality of the claims data available:
  • Run weekly or ad hoc queries to control quality of the claims data in question 
  • Conduct research to identify the source of the information from the various local systems at the department’s disposal, or liaise with the local claims teams worldwide, in order to obtain the missing claim details required to be present in a loss run.
  • Update the claim information consolidated centrally in the multinational loss run system
• Use the loss run system to provide the claim information as requested by internal or external customers.

Interact with Chubb offices & vendors to ensure quality & timeliness of data.

Understand relations between the various systems used to provide loss information and put knowledge in application to maintain/improve/correct data.

• Extreme attention to detail to ensure accuracy in the data entries performed
• Solid data analysis skills and effective problem solving ability
• Knowledge of customer service principles and practices
• Good Interpersonal and communication skills, both oral and written

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.