Inside Sales Manager

No Relocation Assistance Offered
# 158028 - Scottsdale, Arizona, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

CP Skin Health Group is looking for an Inside Sales Manager to drive growth and success by executing effective strategies and initiatives within our inside sales team! Additionally, the Inside Sales Manager will need to collaborate with multiple departments including Outside Sales, Marketing, Product Development, Sales Operations and Global IT. 

This role is located in Scottsdale, AZ and candidates local to the region are encouraged to apply. Candidates not local or relocatable to Scottsdale, AZ will not be considered.

What you will do:

• Manage, coach and develop Inside Sales teams to ensure excellent customer service levels and team sales performance
• Identify opportunities and execute sales initiatives to drive growth for Inside Sales teams
• Manage Nice InContact system ensuring phone system is working properly, placing support tickets and working with Nice InContact representatives/GIT to make ongoing improvements and resolve any issues
• Manage special order approval requests and handle customer escalations
• Manage expectations on the sales floor and monitor team chats to ensure support
• Update relevant sales resources and support materials such as SOP's, cheat sheets, FAQ doc and organize the drive/folders for efficiency
• Report on weekly, monthly, quarterly KPI’s to provide data driven insights and recommendations to drive growth and ensure team members are meeting metrics. Work with the Sales Operations team to optimize efficiency
• Work with Director to create, communicate, implement, and motivate quarterly sales contests
• Conduct interviews and manage new hire training schedule, facilitate shadowing and coaching sessions
• Identify on-going training needs to ensure the team has required competencies around product,  system knowledge and selling techniques
• Work collaboratively with multiple departments to ensure seamless communication & support

Required qualifications:

• 3+ years of call center/customer service experience
• 3+ years team management experience
• Proven ability to motivate and exceed sales goals and objectives
• Strong problem-solving and solutions-oriented approach
• Experience with systems that support tracking sales data and CRM 

Preferred qualifications:

• Proficient with Google Workspace (Sheets, Gmail, Slides etc.)
• Experience with SAP or similar software
• Licensed esthetician or experience in the skincare industry

Compensation and Benefits
Salary Range $60,000.00 - $70,000.00 USD + Commission

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

• Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
• Paid Holidays: Employees receive a minimum of 13 pai