Patient Services Representative Resource Rehab

There is a flat rate of pay of $21.02 per hour

Practice and Culture

This is a resource position where you will work shifts across Grand Rapids and Greater Grand Rapids.

We have Outpatient Rehab clinics in the following locations: Grand Rapids, East Grand Rapids, Allendale, Ada, Rockford, Cutlerville, Sparta, Grandville, Belding, Big Rapids, Reed City, Evart, Fremont, Grand Haven, Greenville, Wayland, Hastings, Holland, Lakeview, Ludington, Newaygo, Muskegon, Stanwood, Zeeland.

The Rehab specialty supports patients recovering from various injuries, surgeries, or medical conditions that affect their physical function. Our culture fosters collaboration, empathy, and continuous learning.

Job Summary

Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.

• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.

• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

How Corewell Health cares for you  

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.  

• On-demand pay program powered by Payactiv  

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!  

• Optional identity theft protection, home and auto insurance, pet insurance  

• Traditional and Roth retirement options with service contribution and match savings  

Qualifications

Required

• High School Diploma or equivalent

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

Primary Location

SITE - ICC Muskegon - 2009 Holton Rd - Muskegon

Department Name

Resource Rehab - GR

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

0.01

Hours of Work

Variable 7 a.m. to 7 p.m.

Days Worked

Variable Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to