Security Officer - Financial Dispatch Operations

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Financial Dispatch Operations in Farmington, MI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more.

As a Dispatch Officer with Allied Universal at a financial institution location, you will play a key role in monitoring and coordinating security-related activities from a central command post. Your responsibilities will include managing communications, responding to incidents, and supporting on-site teams to help to deter potential issues. You will utilize technology and strong customer service skills to provide a welcoming environment for clients and visitors. Join a team that values integrity, teamwork, and innovation, where your contributions help create a positive and secure experience for everyone on site.

Position Type: Full Time

Pay Rate: $20.15 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and operate communication systems to dispatch security-related personnel and resources as needed within the financial institution location.
• Receive and document incoming calls, alarms, and incidents, prioritizing responses based on urgency and established protocols.
• Coordinate with on-site personnel to provide timely updates and support during incidents and/or emergencies.
• Maintain accurate records of all dispatch activities, including incident reports and communication logs.
• Assist in implementing site-specific policies and procedures related to security-related operations and emergency response.
• Provide customer service by addressing inquiries from staff and visitors, and directing them to the appropriate resources or personnel.
• Support regular communication between Allied Universal, site personnel, and local authorities as required.
• Help to deter unauthorized activities by maintaining a visible presence through communication and monitoring systems.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Experience with alarm panels is preferred.
• CPR certification and/or First Aid certification is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibilit