User Experience Content Intern

 

User Experience Content Intern

 

What you will be doing:

As a User Experience Content Intern, you will work with industry leading tools and professionals to develop member centric Online Help and Knowledge Base documentation that supports member utilization, fosters adoption, and provides comprehension of Premier Solutions.

This internship:

• Enhances and clarifies the One Premier brand experience (both customer based and internal).

• Meets with course SMEs, content owners, and product directors to identify needs and priorities.

• Develops and deploys relevant content that serves the stated need of a given project and its audience.

• Reviews and edits content for brand application and clear articulation of meaning and process documentation.

Key Responsibilities

Content Creation - 80%

• Review and edit Knowledge Base content

• Publishing Knowledge Base content to Salesforce and other designated outputs

• Creation of still images and other content for use in solution documentation

• Project management within MadCap Flare, following best practice guidelines in organization and file naming

Standards / Strategy - 10%

• Maintain an up-to-date repository of media standards for internal use.

• Collaborate with team members during the project lifecycle to ensure the integrity of the solution is maintained through the composition of mockups/prototypes.

Project Management - 10%

• Meeting with content SMEs, content owners, collaborating with content team members to identify needs and priorities.

• Manage project milestones, deadlines, and schedules for assigned projects, keeping the teams up to date with progress and decisions from concept through project completion.

• Management of multiple projects at a time and keeping within given deadlines

​Required Qualifications

Work Experience:

Years of Applicable Experience - 0 or more years

Education:

High School Diploma or GED (Required)

 

Preferred Qualifications

Skills:

• MadCap Flare or similar CMS

• Content design and workflow

• Clear articulation and proficiency in English with the ability to write professionally

Experience:

• Working knowledge of Cascading Style Sheets (CSS)

• Techsmith SnagIt

• Salesforce

• Microsoft Office Suite

Education:

• Currently enrolled in a technical writing, creative or educational degree program that focuses on at least one of the following:

• Development of content through a Content Management System (CMS)

• Content creation and editing with a solution such as MadCap Flare

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: No travel required

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this ro