Regional Manager, Field Services

Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: A Regional Manager, Field Services is responsible for the strategic direction of Field Operations for a Regional Area. This includes managing a team of field services technicians to ensure appropriate service levels among the full array of ES&S products. This position works closely with sales, operations, customer service, certification and customers to assure product services and installations are delivered in an effective and efficient manner. This role requires focus on both short-term milestones and in formulating and developing long-range goals and objectives. This role is focused on promoting the company values by performing duties in a manner that is consistent with being a team leader who supports the continued growth of the company. A Regional Manager creates business strategy to focus on strengths, competitive advantages and differentiation. He or she also recognizes profitability and revenue potential in business opportunities.

Essential Duties and Responsibilities:

1. Manage the installation and maintenance of the full array of ES&S products by creating territories and assigning service technicians to ensure installation and maintenance of products is accomplished in accordance with the terms of warranties and service agreements.
2. Manage work orders and the inventory of spare parts to ensure timely and efficient field service operations are maintained.
3. Monitor and report field service activities with a view toward identifying opportunities for continuous improvement in processes supporting profitable operations.
4. Supervise the work of field service technicians to include but is not limited to interviewing, hiring, training, scheduling, appraising performance and developing skills.
5. Assist with troubleshooting and maintenance of hardware and software operating systems.
6. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education: Bachelor’s degree in management or business administration preferred; or 5 years equivalent leadership experience.

Experience: At least 5 years experience including:

• Expert knowledge of mechanical product maintenance.
• Management of complex software and hardware products in a high-tech environment.
• Familiarity with business analysis processes is highly desired.

Competencies:

• Technical capacity
• Problem Solving/Analysis
• Communication proficiency
• Personal effectiveness/credibility
• Customer experience/service

Licenses/Certifications Required: None

Supervisory Responsibilities: This position has responsibility to supervise a team of field service technicians.

Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; reach with hands and arms and lift up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel: Approximately 30% travel is expected.

Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race