Business Intelligence Analyst I - CSAT Analytics

Job Posting End Date: April 17

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Business Analyst I - IT are responsible for working with the agile team and the Product Owner to define and document acceptance criteria. They ensure the solutions delivered are of high quality by collaborating with their agile team members and by leveraging/using appropriate elicitation/documentation practices for the team. They are active team members who participate in the estimation of work required to deliver software features.

Duties and Responsibilities:

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understand across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog. Identify where intent may be lost or overlooked during the work breakdown and refinement processes. Ie. Descoping or need for supplementary requirement gathering
• Collaborates with the Product owner and relevant subject matter experts to define concise and effective user stories with precise and accurate acceptance criteria for a user story on a just‐in‐time/just‐enough basis that will be used by the team and product owner to ensure that stakeholder and product owner intent is effectively captured and developed
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Ensure functional and non-functional requirement’s, with appropriate documentation are represented effectively in the product backlog
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel
• Ensure backlog work item decomposition is meeting enterprise standards with respect of quality of content and data integrity on key fields to drive transparency and effective reporting. Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created.
• Fully engages and leverages methodologies outlined in relevant product area. Eg. Customer Journey, Agile Methodologies, Program Execution Framework ie. Program Ways of Working
• Maintains a set of tools and skills to elicit client needs and requirements using appropriate techniques (often times elicitation will require work on artifacts such as Personas, User Stories and/or Story Maps)
• Determine and use the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to the source
• Demonstrates active engagement and sharing of practices in Business Analyst  forums
• Engages in industry analysis of trends, technology, and market advancements
• Ensuring documentation and change controls are in place for the production deployment activities and transition to production support technical teams with the Agile Team
• Collaborates with Product Owners to manage and groom the backlog for t