Safety and Resident Ambassador

Job DetailsJob Location: Natalies Place - Fremont, CA 94539Salary Range: $26.39 - $26.39 HourlyJob Shift: GraveyardAbout Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

 

Primary Work Location: Natalie's Place

Natalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success.

 

Job Summary:   

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Safety and Resident Ambassadors, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. S&R Ambassador are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner. 
About the roleJob Duties: 

Hospitality and Professionalism 



Be the welcoming faces of Cardea’s transitional housing site(s). Support the operations and maintenance of a clean, welcoming, safe workplace 





Employ the principles of hospitality, customer service, harm reduction, and trauma-informed care with residents, visitors, colleagues, and partner agencies



Security and Safety 



Manage the safe, authorized entry and exit of all access points to the facility’s campus and building(s)


Manage the sign in/sign out logs, visitor log, laundry log, cleaning supplies log, weapons log, and any other operations-related tracking systems at the building entrance





Conduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitors  





Wand and check for weapons and contraband during entry procedures 





Safely remove weapons from rooms if needed





Immediately report weapons and other safety concerns to site leadership 





Use trauma-informed approaches, de-escalation, and building rapport to prevent potential conflicts and improve ability to safely resolve conflicts 



Emergency Response 



Respond promptly to emergency situations such as medical emergencies, fires, or security incidents  





Direct residents, staff and visitors to respond to emergencies as safely as possible 



Facility Maintenance 



Assist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms. Perform laundry services as needed to maintain cleanliness standards 





Notify site management immediately of any urgent facilities issues



Inspections and Reporting 



Conduct routine inspections of rooms, common areas, and outdoor spaces to identify maintenance issues or safety hazards. Report findings and assist in implementing corrective actions





Communication and Collaboration 





Work closely with onsite nurses, caregivers, and administrative staff to support the overall wellbeing and comfort of residents. Provi