NOSC (Network Operation Security Center)– Battle Captain

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Decision Making, ITSM, Network Operations, Outage Management, Standard Operating Procedure (SOP)

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

This position is responsible for managing and maintaining Network Operations visibility and incident response actions for the US BICES-X Enterprise. Selected candidate will provide operational oversight for assigned team, while assisting with the continual development of standards, policies, and procedures based off the BICES Capability business objectives.  Candidate also aids in the development of automated performance metrics to effectively communicate the value, utilization, and efficiency of security operations to the BICES Capability leadership.

Responsibilities:

• The Battle Captain/NOC Supervisor/Watch Officer is responsible for assuring availability of the mission network and application services as the decision maker for operations, analysis, assessments, monitoring and response, and is responsible for the development and dissemination of identified reports and briefs of operational statuses to senior government program management. 
• Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents. 

• Provides oversight to team in obtaining daily updates for incident and service request fulfillment activities. 

• Develops and documents shift and training checklists and materials, trains assigned team members on all assigned tasks.
• Performs regular task proficiency exercises as needed. 

• Monitors service availability and records service non-compliance findings. 
• Supervises assigned operations staff, including service desk team. 
• Develops, maintains, and executes critical event notification procedures to the BICES Capability and other identified stakeholders. 
• Provides central oversight for managing exercise and real-world enterprise Critical Information Technology 

• Continuity of Information Technology Operations (CITO) plan and execution. 

• Develops monitoring capabilities, thresholds, alerts, and support documentation for SolarWinds and Service Now toolsets. 
• Manages assigned data collection and reporting tasks for daily Network Operations briefing. 
• Manages Weekly Activity Report (WAR) reporting process.
• Responsible for the overall management of the US BICES-X Authorized Services interruption (ASI) process throughout each Area of Operations

• Responsible for the successful socialization of all proposed/scheduled ASI’s with key, pertinent stakeholders, and customers.
• Quality assurance monitoring, prioritizing, and managing ASI Requests and service notifications as appropriate.
• Processing, de-conflicting, and tracking component ASI requests impacting US BICES.
• Gathering accurate information to clearly assign appropriate scope of impact to stakeholders and users.
• Ability to understand technical concepts and terminology and develop effective messaging to technical and non-technical audiences.
• Responsible for the development and maintenance of standard operating procedure (SOP) documentation, policies, and standards for effective ASI management
• Supports continual process improvement of information collection and dissemination methods to facilitate detailed customer briefings and presentations.

• Provides technical, administrative, and operational management of assigned projects, including contract