Sr. Product Owner

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr. Product Owner, you’ll lead the delivery of Workforce Navigator (WFN), a multi‑year modernization effort that replaces legacy systems with a unified, cloud‑based, mobile‑enabled workforce management platform for Tech Ops. You’ll define the roadmap, shape Epics and Features, and prioritize backlogs to modernize scheduling, bidding, shift trades, overtime, and workforce planning. In this role, you’ll guide cross‑team alignment, drive backlog refinement, and maintain strong stakeholder communication to ensure the integrated solution meets business needs, regulatory requirements, and operational realities across Tech Ops. 

Additional Details

• This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Provide innovation and the end-to-end launch of integrated solutions/products across multiple Agile Teams

• Collaborate with Business Partners and Product Managers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment across multiple Agile Teams

• Work with senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization

• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria across multiple products or complex solutions

• Turn data insights into products with actionable outcomes to the ultimate customer

• Oversee the design, construction, and implementation of integrated solutions ensuring functionality meets business requirements

• Coach and mentor other Product Owners across multiple Agile Teams to build, refine, prioritize and maintain their Team backlogs

• Review, approve, and drive iteration content by prioritizing user stories and accept user stories as complete

• Define and prioritize solutions to complex issues and effectively communicate dependencies, risks, issues and cope for complex solutions

• Coach and mentor Product Owners and Scrum Masters in the successful delivery of Scrum ceremonies such as iteration planning, iteration reviews, and demos

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to make decisions independently and demonstrate skills to support, guide, and mentor other Product Owners in the same business domain

• Ability to understand technical issues across multiple business systems and how business areas interact in order to drive toward the best solutions

• Ability to be analytical and problem solve with a high attention to detail

• Ability to show initiative by anticipating risks, issues and opportunities, and escalating them accordingly, while mentoring and coaching

• Skilled in presentation, facilitation, communication, and negotiation across multiple stakeholders and levels in the organization

• Ability to search for opportunities, focus on business value and the Return On Investment and act proactively on possible risks and threats

• Ability to effectively manage complex tasks that are not well defined

• Ability to balance priority, risk, value, learning opportunities and dependencies and effectively uses product / Team backlog to manage them

• Ability to effectively communicate complex problems, risks, progress, or new ideas to diverse Stakeholders and influence direction

• Knowledge of industry trends and new technologies in order to pr