Human Resources Specialist

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The HR Specialist is responsible for providing a high touch experience that reflects the UTSW culture. The HR Specialist will be responsible for the resolution of cases via phone, e-mail or chat on a daily basis. The role will be the main point of contact for initial or Tier 1 level questions and would analyze the question and determine if escalation is necessary. This role will work in a cross functional manner to problem solve and address inquiries across all HR systems, processes, and procedures. In addition, will also perform onboarding tasks as needed. 

High volume HR call center experience, along with tier one inquiry experience is strongly preferred. 

This position is under a hybrid work model that is currently one day every week in office and as needed. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in business administration or related field 
   

• Experience
  1 year of previous HR, recruiting, customer service or related experience. 
  Relevant years of experience can be considered in lieu of education (minimum of four (4) years of related experience with no degree). 
   

Preferred

• Experience
  Experience in Talent Acquisition recruiting, talent onboarding, HR Generalist or HR Business Partner roles highly desired 
  Experience working with multiple ATS, CRM and HRM systems - specifically Taleo and PeopleSoft products. 
  Experience in high-touch customer service with a focus on problem solving. 
   

JOB DUTIES

• Provides friendly, reliable, and timely HR services. The HR Specialist is positioned to provide outstanding service to our internal customers and employees for everything from general inquiries to more complex solutions focused on any HR matters such as compensation, benefits, leaves of absence and employment transactions, etc.
• Provides a professional advisory and administrative service to UT Southwestern campus, new and existing employees, external customers encompassing a broad range of HR inquiries and processes, including supporting resolving Tier 1 level HR inquiries, correspondence, handling customer questions, or navigating non-HR related inquiries to appropriate UT Southwestern department.
• Provides outstanding service to our i