Workplace Experience Program Manager

Job Summary

The Workplace Experience (WX) team creates inspiring spaces and innovative services that bring NetApp's culture and values to life.  We manage the services and programs that help make NetApp a great place to work - from how we design energizing and collaborative workspaces, create healthy food experiences, provide total wellness fitness options, to delivering inclusive environments where our employees can thrive.

WX provides essential services in accelerating and supporting the business for corporate real estate, facilities operations, and infrastructure maintenance of the workplace.  Our Site Services program is critical to the engagement and success of employees and reinforces the strong culture NetApp is known for.  The Site Services Manager plays a key role in those initiatives, overseeing daily tasks and deliverables associated with providing services to employees.

Based at NetApp’s San Jose, California headquarters (SJC), the Site Services Program manager has responsibilities at the ~309,000 ft.² headquarters building, our 11,000 ft. 2 Santa Clara Lab (SCL) facility, our Santa Clara Colocation (SCC) operations and in service of employees working in these locations.

Responsibilities include:

• Work with the Site Services manager to develop and manage all Site Services programs to the Annual Operating Plan financial budget for the cost center(s).
• Work with the Site Services manager to develop and document Policies and Procedures of all Site Services programs
• Deliver Operational Excellence in all Site Services programs through exemplary customer service to become a Trusted Business Partner to the organization 
• Work with the Site Services manager to develop and document Service Level Agreements of all Vendor Service Providers
• Work with the Site Services manager to monitor performance of all Vendor Service Providers through tracking of KPI’s and reporting metrics 
• Establish and maintain effective working relationships with Vendor Service Providers. 
• Work with the Site Services manager to develop sitewide communications for WX, and contribute as requested to Corporate Communications deliverables 
• Work with the Site Services manager on RFP initiatives for expiring contracts and/or new contracts 
• Work with the Site Services manager to promote and execute Site Alignment initiatives for all Tier1 and Tier 2 sites to ensure continuity in programming 
• Participate in Quarterly Business Reviews with suppliers whose offerings are under your direction
• Present and report on programs in WX Quarterly Business Reviews 
• Participate in execution of larger projects that involve/impact Site Services
• Work with the Site Services manager to Align and implement site with overall WX and NetApp Sustainability Initiatives 
• Manage and Execute 2x per year, Dreamworks Movie Premiere
• Support ISO 14001 program and re-certification efforts as related to Site Service Programs 
• Develop and foster community partnerships for event enhancements (Local restaurants, florists, businesses, trivia, food trucks, game rentals, guest speakers, etc)
• Meet with each EBRG group monthly to support celebratory months and communications for the site
• Support Reception Services as needed
• Work with peers, individual contributors, middle management, and senior management
• Assist in preparing buildings, amenities, space for all employees, guests, visitors
• Performs additional job duties as requested
• Support site openings, offsites, and company events as needed (travel may be required)
   

Job Requirements

This position reports directly to the Site Services Manager based in San Jose, CA, and works closely with the entire WX team, both in SJC and other NetApp sites, as well as multiple employee groups, leaders, and 3rd party vendors as needed.  Additionally, this position requires the ability to be self-driven, work independently and efficiently.  This position requires strong internal customer focus, strong critical thinking skills, and an ability to be flexible and adaptable with constantly changing deliverables.  The Site Services Program Manager has a lead role in the daily execution and further development of the following programs:  

• Food Program(s) – Café, Catering (including EBC enhanced dining), Office Coffee Services, Barista and Office Snack & Beverage Program
• WX Sponsored Events and coordination with other sponsors to facilitate on-site events such as Employee Appreciation/Mixers, THRIVE Together, team offsites, Wellness Events, EBRG Celebratory events, Holiday Celebrations, All Hands Meetings, NetApp Social Impact events
• Meeting Room Management
• Dreamworks Partnership
• Employee Amenities 
• Sustainability Initi