Customer Engagement Representative

Location: Saint Louis, Mo - North Hanley Road

Salary Range: $ 50,000.00 to $ 56,000.00

 

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

 

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

 

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

 

We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

 

We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

 

Learn about SKF at www.skf.com.

 

Job Description:

This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies.  The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac. 

 

Job Responsibilities:

• Handle an array of customer-facing activities, including interacting with customers over the phone and email
• Accurately enter and track orders, follow up on shipments and proactively communicate to customer
• Provide pricing and delivery information
• Customer order book management
• Handle and solve customer complaints, while analyzing root cause and propose preventive actions
• Act as a liaison between customers, sales and factory regarding new, current, and future requirements
• Build, maintain and cultivate professional relationships with all customers
• Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met  

• Research disputes and work with accounts receivables

 

Requirements and Qualifications:

• Excellent communication, interpersonal and organizational skills
• Strong knowledge in SKF products and systems
• Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
• Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
• Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
• Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
• Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
• Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
• AS400 or equivalent sales order processing systems experience desired
• Advanced computer and data analytical skills with Microsoft Office Suite

 

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

 

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

 

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people