Operations Supervisor

Location Zip Code:

20151

Job Family:

Field ManagementWe are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This position will provide team members leadership, coaching and development, labor utilization, inventory control, fleet management, loss prevention, compliance and safety management. This is a full-time position located in the Alexandria, VA area.

• Competitive salary 50,000 - 60,000 annually

• Yearly bonus

• Annual incentive trip 

• Company iPhone provided

• Save money from driving our vehicle and insurance 

What we offer:

• Company vehicle provided which can be taken home nightly

• Company gas card provided

• Ability to work outside in your local area

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.

• Meet requirements for personal service production.

• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.

• Manage candidate flow via Workday and conduct interviews.

• Manage payroll for all Service Professionals and Lead Service Professionals within the team.

• Share a clear vision and expectations for the work group from local and corporate leaders.

• Strive to achieve high operational efficiency and effective labor management.

• Work closely with Operations Manager, Regional Operations Manager and Continuous Improvement department to ensure.

• growth and success of areas by ensuring safe and efficient delivery of quality services.

• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.

• Meet KPI standards.

• Create a positive atmosphere of learning and growth for all Service Professionals.

• Actively seeks opportunities to develop, improve and innovate themselves and their teams.

• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.

• Review Service Professional performance metrics with the Operations Manager.

• Teach Service Professionals proper communication skills, sales training, and ensuring the workforce has a proper understanding of sales organization and processes.

• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professionals.

• Deliver excellent customer service to potential and existing customers.

• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.

• Provide world class customer service by responding quickly to complaints and issues.

• Implement Aptive’s policies, procedures, and standards with Service Professionals and Lead Service Professionals, up to and including Human Resource compliant termination, as necessary.

• Manage assigned territory in accordance with Aptive’s policies.

• Ability to motivate and manage a team that aligns with Aptive’s core principles.

• Ensures effective implementation of provided incentives, initiatives, and operational guidelines.

• Collaborate with Ops Manager and Regional Trainer to support service standards and expectations in the field.

• Keep an online calendar for daily activities and location.

• Responsible for running the daily team huddle.

• Remain compliant with state and federa