Data Center Technician

As an Oracle Data Center Technician, you will play a crucial role in supporting our growth path and be recognized as a ‘technical expert’ focusing on core Data Center infrastructure.  You will troubleshoot and solve all but the most complex infrastructure issues,  serving as a key problem solver on various data center environments and systems.  You will understand which issues need to be escalated to the appropriate resolver groups, demonstrating your integral role in the team.  You will proactively monitor the development environment by checking system error logs, monitoring ticket queues, and consulting with other groups involved in maintaining the environments.  You will create and maintain documentation on technologies you support, further showcasing your value to the team.  You understand all aspects of the equipment you support.  You know how to innovate and make decisions on his/her own, but also learn how to take direction when it is given, paying attention to all details involved and expected to improve current processes and introduce automation with an aim towards simplification.

Career Level - IC2

What you'll be doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues
• Troubleshoot & Replace Network Switch equipment
• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects
   

Requirements:

• Knowledge of server/storage/network hardware.
• Strong interest in learning new DC concepts.
• Strong verbal and written communication skills
• 1+ years working in an IT environment.
• Experience solving problems on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving, and shipping server parts.
• Experience taking OT and ability to respond to critical events as needed.
• Experience raising issues to Sr. onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, Linux/Unix, GRUB)
• Knowledge of trunk infrastructure is a plus

Preferred Qualifications

• 2-year or 4-year degree or 3+ Years of experience
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center
   

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays