Associate IT Director – Workplace Technology Services – Corporate – Days – Onsite Monday – Friday

Associate IT Director – Workplace Technology Services – Corporate – Days – Onsite Monday – Friday - Req# 3023835

Location: 150 E 42nd Street onsite/hybrid - one remote day per week
Shift: Monday - Friday 9am - 5pm
 

The IT Associate Director plans, organizes, and directs the day-to-day activities within the department. The Associate Director will assist the IT Director in implementing operational policies and procedures and ensure operational efficiency across the department. Additionally, the role will lead specialized IT services, ensuring comprehensive and white-glove support for senior executives.

• IT Management and Oversight: Manage and oversee all IT-related activities under the direction of the IT Director, in accordance with departmental guidelines and best practices. This includes evaluating design, development, and coordination of projects.
• Technical Support and Consultation: Provide technical support and consultation on the installation, configuration, upgrading, troubleshooting, and repair of applicable software, hardware, and peripheral devices. Create accurate reports with recommendations for improvements.
• Executive and End-User IT Support: Lead and manage the Executive Concierge group, setting goals and strategic direction to provide superior, white-glove IT support for senior executives. Oversee the coordination and delivery of IT support for end users, including executives, across diverse settings such as clinical locations, corporate offices, offsite locations, residential environments, and administrative offices, ensuring seamless technology support and the highest level of customer service.
• Technical Communication: Communicate technical strategy, standards, policies, and procedures to non-technical users clearly and regularly. Ensure transparent and effective communication between senior executives, administrative staff, and technical teams.
• Project Management: Define and communicate project milestones, scope of work, and resource allocation. Ensure that support strategies are responsive to the complex, time-sensitive nature of executive schedules, minimizing disruptions.
• Staff Supervision and Development: Supervise, hire, train, and evaluate assigned staff. Work with employees to correct deficiencies, implement corrective actions, and encourage professional development. Lead staff management, supervision, scheduling, development, and performance evaluation.
• Strategic Planning: Assist in the development of long- and short-term goals for the department, ensuring alignment with organizational objectives.
• Financial and Administrative Reporting: Prepare or coordinate financial and administrative reports. Analyze and interpret data, including financial statistics and management planning data, to predict resource needs and develop long-range plans.
• Vendor Management: Manage vendor relationships and service contracts, ensuring optimal performance and alignment with department needs.
• Performance Metrics and Reporting: Develop metrics and reporting mechanisms to track support performance, executive satisfaction, and service-level adherence, driving data-driven improvements in service delivery.
• Additional Duties: Perform other related duties as needed.
   

• Bachelors Degree in business, computer science or related field.
• 10 years in the information technology field or its equivalent.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $132,000.00 - $211,065.50 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 288 - DTP End User Computing - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive