Corporate Solutions Architect, New Trades

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Solutions Architect, you bring years of experience implementing and solutioning ServiceTitan for strategic clients. You are able to speak confidently as a Subject Matter Expert (SME) to customers and ServiceTitan employees alike about all the features and functionality in the product. You are able to immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills. You are experienced, and familiar with, the goals of the Sales, Onboarding, and Success organizations. You are able to develop complex and creative cross-functional solutions across the organization and securing cross-functional buy-in for strategic initiatives and projects. You understand best practices and are eager to document and disseminate your expertise to customers and team members alike.

What You'll Do:

• Serve as the go-to-person for solving the most challenging problems involving ServiceTitan and our customers

• Serve in a consultative role for clients implementing new systems and solutions, during the migration to ServiceTitan

• Own the technical components of the implementation process, including but not limited to configuration, debugging, documentation, testing, and go-live support

• Develop polished and professional enablement documentation for the team

• De-escalate highly contentious and high conflict situations

• Ability to coach and develop on-boarding and professional service teams

• Present effectively to large groups in internal trainings, workshops, and conferences

• Support the Enterprise Onboarding team by training and developing Project Managers to become future Subject Matter Experts themselves

• Provide consulting, development, data, and integration support across the team

• Author and implement innovative solutions to automate or streamline processes in Onboarding as well as cross-functionally with other departments, such as Success, Sales, and Product

• Act as a representative of Onboarding by working on cross-functional teams and initiatives

• Transfer knowledge across the organization, including to Sales, Marketing, Product, Training, Success, and ENT

• Ability to be respected as a leader without formal authority

• Immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills

• Stay up to date on all new, and in development, ServiceTitan functionality, and be prepared to speak to how to use it creatively to develop solutions

• Execute complex project tasks requiring specific technical expertise, e.g., data and accounting clean-up, reconciliation of ServiceTitan data to legacy software, design reporting solutions for consumption by new or nonintegrated vendors 

• Serve as the onboarder for Strategic Accounts as needed

• Travel onsite up to 35% to provide on-going coaching, consulting, and training sessions for customers on product and industry best practices

• Assist with developing Statement of Work documents and other scope related documentation in the Sales process

• Ability to persuade prospective and current customers of the value ServiceTitan as solution, as well as persuade customers to change business processes

What You'll Need:

• 3+ years of client facing experience with ServiceTitan

• 5+ years of relevant work experience

• Strong interpersonal communication skills and extensive experience with conflict resolution

• Excellent verbal and written communication skills - able to explain complex technical concepts and solutions to a wide vari