D2C Operations Senior Manager

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement.  With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. 

Role & Responsibilities

The Senior D2C Operations Manager will play a pivotal role in overseeing the Direct-to-Consumer (D2C) operations, focusing on supply chain management, sell-out forecasting, promotion analysis, and data management. This position requires a strategic thinker with strong analytical skills to ensure seamless operations, optimize inventory levels, and drive sales growth through data-driven decision-making.

Reports to the Director of SES, based at our Plano, TX office.

Position Objective

Supply Chain Management:

• Develop and implement efficient supply chain strategies to ensure timely delivery of products
• Collaborate with suppliers, logistics partners, and internal teams to optimize inventory levels
• Monitor and analyze supply chain performance metrics to identify areas for improvement and cost savings

Sell-Out Forecasting:

• Analyze historical sales data and market trends to create accurate sell-out forecasts for D2C channels.
• Work closely with sales and marketing to align forecasts with promotional activities and demand planning
• Continuously refine forecasting models to enhance accuracy and support inventory management decisions

Promotion Analysis:

• Evaluate the effectiveness of promotions by analyzing sales data, customer behavior, and market trends
• Provide actionable insights to optimize future promotions and maximize return on investment (ROI)
• Collaborate with marketing teams to develop data-driven strategies for successful promotional execution

Data Management:

• Oversee the collection, analysis, and reporting of key operational and sales data for D2C channels
• Utilize data analytics to identify trends, opportunities, and challenges in D2C operations

Skills and Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; advanced degree preferred.
• Minimum of 8 years of experience in supply chain management, operations, or a related field.
• Proven experience in D2C operations, sell-out forecasting, and promotion analysis.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to think strategically and drive operational improvements in a fast-paced environment.
• Proven ability to successfully collaborate with various levels of associates.
• Leadership skills with a proven track record of leading teams.

Desired Characteristics:

• Assertive leader that is comfortable pushing various teams to deliver results on time.
• High curiosity to learn all aspects of mobile product operations.
• Adaptability to various ad-hoc projects.
• Thrives in fast-paced corporate environment.
• Relevant knowledge of Samsung processes.

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