Senior Specialist, Business Analysis - Santa Ana, Costa Rica

Senior Specialist, Business Analysis - Santa Ana, Costa Rica

Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis.

Western Union powers your pursuit.

We’ll be looking for you to be part of our Global Network Compliance & Risk Operations team which is responsible for timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.

Role Responsibilities

• The overall objective of this role is to timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.
• Handles due diligence documentation for prospective and existing WU Agents.
• Handles email, Zoom and phone communication with Agents. 
• Conducts calibrations sessions with Agents and refreshing training events.
• Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience.
• Participates in regular follow up meetings with the stakeholders (Regional KYA, ROCs Agent Implementation, others).
• Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress.
• Owns and drives identification and resolution of general process issues and risks and proposes action plans.
• Liaises with Local & Global Compliance, Legal, and Business when required.
• The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed.

Role Requirements

• You will need to have a bachelor’s degree with emphasis in Business Administration, Marketing, or related fields or equivalent of 2 years of experience in Compliance or tracking & reporting progress made on set deliverables background.
• Fluency in English (B2+ or higher) both written and verbal communications, and third language is a plus for this position (French).
• Have intermediate technical skills, computer systems quickly, intermediate Excel Skills, good knowledge of Microsoft Office package.
• Have advanced soft skills such as work under pressure, analytical and ability to multi-task.
• Availability to work between 07:00 am and 16:00 pm, working from Monday to Friday in a hybrid format of 3 days on-site at our offices and 2 home offices.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangemen