Product Support Engineer (f/m/d)

If you like Satellite Communications and Aeronautics, a job in the field of In-Flight Connectivity (IFC) is what you are looking for. Safran Passenger Innovations (SPI) is one of the worldwide market leaders in this field, and probably among the big IFC providers, the one with the most innovative style. Join us if you like challenges and want to work on something that has never been done before.

The Product Support Engineer identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/IFC/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer serves as a first level contact for the company’s IFE/IFC/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field.

Main Tasks and Responsibilities:

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance and general support.
• Troubleshoot system, LRUs, cabling, etc., to resolve reported issues and concerns.
• Support an environment conducive to the successful support of IFE/IFC/avionic equipment.
• Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns.
• Document reported issues/concerns using our ticketing system, CRM
• Analyze logs and reports to isolate issues.
• Present recommendations for fixes to management and customers in collaboration with the hardware and software team.
• Prepare and perform training for customer maintenance teams on-site
• Lead supplier related issues and concerns to ensure product maintenance and reliability
• Assist in the tracking of spares inventory

Requirements

Preferred Qualifications:

• Bachelor’s Degree in Engineering or related discipline
• Minimum 5-7 years of experience in related aircraft component engineering and/or production environment
• As a minimum, an IT background/ intermediate understanding of networks and troubleshooting network issues.
• IFE/IFC/avionic experience is beneficial
• Computer skills: familiarity with Linux, advanced knowledge of technology in general.
• Knowledge of Avionic and Aerospace regulations
• Prior exposure to the manufacturing of electronic components for Aerospace application
• Willingness to local, domestic and international travel on occasion

Soft Skills:

• Ability to work independently (as part of a team) with systematic troubleshooting techniques
• Strong written and verbal English communication skills
• Must be proactive, meticulous, organized, and detail oriented
• Ability to efficiently resolve problems
• Ability to accomplish multiple tasks in a fast-paced environment.
• Ability to use discretion and independent judgment when making decisions on behalf of the company

Benefits

You will have the opportunity to contribute to challenging tasks in the field of Aviation and Inflight Entertainment technologies. Our success lies in our people. We are an equal opportunity employer that values diversity. Be part of an innovation-driven company culture and a dynamic international team of experts whose working language is English...and Bavarian (nur wennst konnst und mogst).

Working at SPI means:

• Enjoying flexible working hours in a friendly family atmosphere
• Having a hybrid work set up
• Being flexible to work up to 4 weeks per year from EU-countries
• Having a fantastic team to work with
• Having an open-door policy
• Benefiting from training and career development opportunities
• Receiving great Benefits Offer (childcare support, home office allowance, relocation support, E-Gym Wellpass, and many more)
• Working by the P&P rule - Productivity and Party - be productive but also enjoy events like Family BBQ, Octoberfest, X-mas party, team events

If we sparked your interest, we are looking forward to your application.