Customer Service Representative

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Customer Service Representative really do? 

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. 

Essential Job Duties and Responsibilities

• Perform centralized administrative functions in a timely and accurate manner with the primary focus of serving a multi-dimensional customer set that includes corporate stakeholders, market teams and residents.

• Identify customer needs and provide information relevant to the need.

• Notify management of complex or escalating issues and provide the details and insight necessary to resolve quickly and effectively.

• Comply with operational service level standards to ensure optimal performance.

• Participate in special projects as needed.

• Enhance residents’ and fellow associates’ experience by serving with Genuine Care.

• Ensure compliance with applicable laws and regulations including Fair Housing Guidelines.

• Perform other duties as assigned.

Education and/or Experience

• High school diploma or equivalent is required for this position. 

• Minimum 1 year of experience in an administrative or customer service role is required.

• 1 year of residential leasing and/or property management experience is preferred. 

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English. 

• Basic understanding of fair housing and real estate

• Basic computer skills (i.e. Microsoft Office) - required

• Excellent customer service and interpersonal skills; ability to relate to others. 

• Professional verbal and written communication skills. 

• Strong organizational and time-management skills. 

• Ability to perform basic to intermediate mathematical and accounting functions. 

• Ability to read and comprehend financial statements, such as budgets, financial reports, accounting information, etc. 

• Ability to multi-task. 

• Ability to make quick and effective decisions. 

• Ability to identify, analyze and resolve problems. 

• Ability to set and meet goals. 

• Ability to consistently meet deadlines. 

• Ability to maintain confidentiality. 

• Yardi and Salesforce experience preferred.