Reservations - Group Reservations Agent - Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

The Four Seasons Resort Hualalai is looking for a Group Reservations Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Group Reservations Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction, particularly with group contacts and attendees. While focus will be on the input and management of group reservations, during slow periods agent will be tasked to assist department with non-group reservations.  Work authorization required.   

 

WHAT YOU’LL DO 

• Input of group reservations via rooming list and through individual requests.  

• Participate in group meetings and calls regarding prospective and upcoming groups.  

• Respond to group specific voicemail and email inbox inquiries.  

• Communicate group activity via reports for group contacts and Hualalai sales managers.  

• Review rooming lists and group resumes to input specific requests and update Golden profiles.  

• Create group booking links and manage inventory.  

• Attend pre-con meetings for large groups.  

• Capture sales from in-coming reservations calls and coordinate details of each reservation.   

• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.  

• Handle guest complaints in accordance with Four Seasons policy.  

• Process WRO, Trust, Internal Reservations, and FIT reservations.  

• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. 

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WHAT TO BRING 

• Previous Reservations and/or Front Office experience required.  

• Successful candidate must possess legal work authorization in United States  

• Strong written and verbal communication skills  

• Strong Customer Service skills      

• Preferred bilingual skills in reading, writing, and speaking