Customer Account Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Account Representative is responsible for managing client relationships, assisting with account inquiries, and ensuring a high level of customer satisfaction. This role works closely with clients to support their needs and maintain strong business relationships.

Key Responsibilities

• Manage and maintain relationships with assigned customer accounts

• Respond to client inquiries and provide information about services or promotions

• Assist with account updates and maintain accurate records

• Follow up with customers to ensure satisfaction and service quality

• Coordinate with internal teams to resolve client concerns

Qualifications

• Strong communication and interpersonal skills

• Customer-focused attitude and problem-solving abilities

• Ability to build and maintain positive client relationships

• Strong organizational and multitasking skills

• Basic computer proficiency (CRM or Microsoft Office is a plus)

Additional Information

All your information will be kept confidential according to EEO guidelines.