Regional Director of Power Center Operations

Location:  Remote-GA

 

 

 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

The Regional Director of Operations is responsible for leading and optimizing the performance of multiple Deutz Power Center (DPC) branches within a defined geographic region. This role oversees service, parts, field operations, and customer delivery in a whole-machine service model, supporting a diverse portfolio of OEM equipment including Aerial Work Platforms (AWP), telehandlers, and a broad range of light and heavy construction equipment used primarily in the rental and construction markets.

 

The position drives operational excellence, financial performance, safety, and customer satisfaction while ensuring consistent execution of company standards across all locations.

 

Essential Duties and Responsibilities

• Provide strategic and day-to-day leadership across multiple DPC branch locations
• Drive consistency and execution in service operations, including shop, field service, and mobile repair teams
• Ensure efficient workflow, technician productivity, and asset utilization across all branches
• Standardize processes for diagnostics, repair quality, turnaround times, and service delivery
• Leverage technology platforms including Microsoft Office Suite, SAP, and telematics systems to monitor branch performance, streamline workflows, and drive data-informed operational decisions across all locations.
• Own full regional P&L, including service revenue, parts and labor sales, labor efficiency, and cost control
• Set and achieve revenue, margin, and profitability targets
• Monitor KPIs such as:
  • Technician utilization & efficiency
  • Billable labor hours
  • Labor gross margin
  • Service cycle times

• Develop and execute annual budgets and forecasts
• Strengthen and grow relationships with key customers in the rental, construction, and equipment dealer sectors
• Partner with sales teams to grow service contracts, preventative maintenance programs, and repair volume
• Ensure exceptional customer experience, rapid response times, and high equipment uptime
• Drive and support expansion of Deutz service capabilities across represented equipment brands
• Ensure technical competency across a range of OEM products supported within branches
• Drive training programs to maintain certifications and expertise across multiple equipment platforms
• Promote a “whole-machine” service approach—engines, power systems, and complete equipment solutions

 

Other Qualifications

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations
• Outstanding priority management, time management, and organizational skills
• Ability to self-start and work without close supervision, understand what needs to be done, and take the required actions.
• Capable of analyzing data and interpreting the results to drive solutions.
• A high-energy, results-driven individual that is process oriented with the ability to implement continuous improvement initiatives.· Lead, coach, and develop Branch Managers, Service Managers, and frontline supervisors
• Build high-performing teams focused on accountability, safety, and continuous improvement
• Drive workforce planning, recruitment, and technician retention strategies
• Foster a culture of operational discipline, customer focus, and collaboration
• Oversee all aspects of performance management including regular performance reviews, goal setting, and when necessary, the administration of Performance Improvement Plans (PIPs) and disciplinary processes in alignment with company policy and HR guidelines.
• Develop and maintain a regional succession plan by identifying high-potential employees, creating individualized development pathways, and building a pipeline of future Branch Managers, Service Managers, and operational leaders to support long-term co