Small/Medium Business Account Executive

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

The Small/Medium Business Account Executive is responsible for selling Nextiva’s cloud-based business communication software and for meeting a monthly quota. With a positive attitude and a highly, self-motivated desire to constantly learn and grow within the organization, the Small/Medium Business Account Executive is a critical role within the Nextiva family.

Key Responsibilities:

• Develop and apply an understanding of Nextiva’s products and how to effectively position Nextiva as the best choice for the customer
• Persuasively communicate strategies for meeting customer needs
• Master and quickly adhere to Nextiva’s sales methodology, processes and prospecting techniques.
• Own a pipeline of valuable opportunities with the responsibility and expectation of building, maintaining and closing
• Communicate appropriate product and technical information to prospective customers and conduct follow-up according to department standards
• Interact with customers at the C-suite level to form relationships and drive long-term commitment and buying decisions
• Build and manage your own book of business and drive the full sales cycle, from initial contact to close
• Conduct live product demonstrations over the phone, via webinar and in person
• Manage accounts through direct involvement with escalations and/or customer concerns which directly impact Nextiva
• Utilize sound judgement and discretion when selling solutions, including pricing and contract terms that will have a major impact on Nextiva’s profitability
• Manage and document all steps of the selling process, including but not limited to marking sales stages, coordinating complex decisions and overcoming objections at close
• Attend trade show and industry events as needed
• Complete required SalesForce.com sales process and pipeline activity tracking with detail and accuracy
• Identify sales trends, document prospect feedback and contribute constructive feedback to our internal partners regarding marketing, product and systems
• Continue training and education to keep pace with product modifications, industry changes and sales knowledge
• Demonstrate commitment and engagement through seeking out additional responsibilities, volunteering for special projects, leading by example and sharing knowledge and best practices, with flexibility and adaptability
• Perform other duties as assigned to contribute to overall sales and team results

Qualifications:

• 2+ years of sales experience, ideally with a CCaaS, SaaS, technology or telecommunications company
• Proven ability to communicate effectively in presentations via telephone and in person with prospective customers
• Strong emotional intelligence and intuition for steering conversations that move the sales forward
• Able to work in fast-paced, self-directed entrepreneurial environment
• Highly energetic, self-starter with a purpose driven, results oriented attitude
• Decision-making, problem resolution and creative thinking skills
• Demonstrable and quantifiable success generating and closing new business
• Ambitious, career oriented, energetic, self-motivated and results driven
• Excellent presentation, negotiation and organizational skills
• Ability to learn and apply new concepts quickly
• Ability to exercise sound independent judgment
• Demonstrated maturity, integrity and the ability to perform in an entrepreneurial environment, both individually and as a team player
• Competitive, driven and accountable personality

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will