Lead Analyst, Restaurant Financial Data & Systems

Overview

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. This role will be part of the Restaurant Benchmark & Costing team, a team that is uniquely positioned from an analytics and business-process standpoint to provide restaurant-level financial insights such as cost and profitability.

 

Lead Analysts on the team are responsible for sustaining a high degree of analytical competence and project leadership as they partner with cross-functional staff teams and at times Restaurant Operators.  They maintain a high level of subject matter expertise for a particular system and are considered data & process owners within the organization.  Lead Analysts are responsible for both proactive and responsive analysis, project planning, executing project details, and collaborating with others.  They will be responsible for not only for taking full ownership of the data and analytics, but the relationships with key stakeholders to work autonomously and drive initiatives with limited supervision from leadership. They will develop comprehensive knowledge of a robust data infrastructure - serving as a subject matter expert for the business and providing strategic direction for the costs and profit impact of cross-functional menu ideas or decisions.  He or she will also be responsible for recommending changes to appropriate systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, escalating issues, and responding to results.  They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.

 

This individual will be expected to drive and execute work that ensures the data within the Menu Cost system matches the reality of the Restaurant. This role performs and presents theoretical menu item profitability analysis for new development and/or changes to existing menu items (i.e., menu & packaging-related innovation) to cross-functional stakeholders.  The individual will be responsible for liaison between teams within Marketing and Supply Chain Innovation to lead financial impact analysis as part of their roadmap, thus playing a critical role in providing stewardship and financial insights to project teams.

 

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Demonstrating ownership of the data and analytics by delivering accurate and timely insights, and demonstrating ownership of the relationship by serving as the main point of contact for requests and tasks that arise from partners
• Solving complex analytical problems requiring synthesis of diverse inputs to prepare and present Actual vs. Target food cost variance analyses for menu concepts
• Interfacing with staff to produce menu item development financial reports and provide a high level of customer service, demonstrating exemplary project leadership and communication skills
• Representing the team in recurring, cross-functional, project team meetings and proactively intake needs of Partners, ultimately ensuring data requirements and deadlines are understood to perform necessary tasks
• Working comfortably with large and complex datasets that span multiple areas and translate the analysis into one cohesive story for stakeholders to easily understand
• Collaborating with business and technical members of the Costing team to investigate and troubleshoot system and data errors when issues arise
• Completing audits of usage recipes existing with the Menu Cost system, both directly and indirectly via collaboration with Menu Services 
• Driving continuous improvement in service delivery by investigating root causes behind sub-optimal process outputs and formulating remediation plans as appropriate

Minimum Qualifications

• Strong analytical and problem-solving experience & understanding of data systems and structures
• Strong financial acumen and analytical agility
• Proficiency with SQL or another data transformation tool 
• Experience in Tableau or another data visualization tool
• Demonstrated ability to produce scalable and repeatable analytic processes
• Problem-solving experience & understanding of data systems and structures
• Demonstrated ability to partner with peers and leaders using strong written and verbal communication
• Strong systems-thinking mindset, able to understand in