Technical Support Specialist - Desktop / Service Desk / Help Desk / IT Support

Company Description

Arthur Grand (AG) is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, AG has (been) successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development and Custom Programming, Full Stack Development, DevOps, DevSecOps, & CI/CD, Web & Mobile APP Development, Data Visualization and Data Warehousing, Financial/ERP System Implementation, Infrastructure Management. Arthur Grand’s culture of (delivery excellence) or excellent delivery, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Tech Support Specialist (Onsite) for one of our clients.

Job Title: Tech Support Specialist – Desktop / Service Desk / Help Desk / IT Support

Location: Cooperstown, NY 13326 - Onsite

Mode: Contract (Long Term)

Roles & Responsibilities

• This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes
• support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams

Education :-

• High school diploma, General Equivalency Diploma (GED) or higher required. Associate's degree in C omputer Information Systems or related
• field preferred.

Work Experience:-

• A minimum of 2 years' relevant experience required. Experience supporting networks in a 24/7 environment preferred.
• Cisco VoIP support experience preferred.

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Richard Tucker

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.