Teller/MSR

Position:

Teller/MSR

Department:

Member Services

Reports to:

Branch Manager

Pay Grade/Level:

 

FLSA Status:

Non-Exempt

 

Position Summary

Processes member transactions, such as posting deposits, withdrawals, and loan payments. Accountable for daily balancing of a cash drawer. Performs efficient and accurate service to members including opening new accounts and closing accounts, account maintenance. Answers questions from and provides information upon request to members and assists them in understanding and utilizing the credit union products and services. Pro-actively looks for referral opportunities to enhance relationships by matching Credit Union products and services to members' needs.

 

 

Duties and Functions Essential to the Successful Performance of the Job

Management reserves the right to add or change duties listed

 

Transactional Duties

· Accurately, promptly and efficiently perform routine member transactions including deposits, withdrawals, cash advances, transfers, loan payments and inquiries.

· Maintain a cash drawer and ensure that funds are handled accurately so that shortages and overages are minimized.

· Prepare transactional paperwork, such as stop payment orders, and logs. legibly, accurately and neatly.

Member Service & Sales Duties

· Provide friendly, professional, personal, and confidential service to all members and fellow team members.

· Accurately, promptly and efficiently open and close members' accounts and perform maintenance on member accounts.

· Interview consumer loan applicants and provide information on consumer loan products that best meet the member's needs. Obtain all required information and documentation to secure a loan. Develops loan applications to ensure completeness and accuracy of information.

· Close loans ensuring that all forms and documents are gathered/signed and member understands debt responsibilities.

· Cross sell credit union deposit and loan products

· Identify and resolve member problems exercising sound judgment.

· Educate members on our products and services.

 

Operational Duties

· Assist in daily operational duties including maintenance and balancing the ATM, balancing the vaults, opening and closing the branch, Check 21 processing and scanning, processing mail and drop box deposits, and other duties as required.

· Be the other half of dual control, making sure it is not jeopardized.

· Maintain a working environment that allows branch to receive perfect audits.

· Place check orders, issue counter checks, issue and PIN ATM and Debit Cards.

· Help ensure the teller area and the lobby look professional.

Miscellaneous

· Comply with all department and credit union policies and procedures.

· All other duties as assigned.

 

Minimum Job Requirements:

 

 

 

Experience:

3 years of customer service experience.

1 year of cash handling experience

Experience working in a financial institution (preferred).

 

Specific Skills:

• Ability to communicate courteously and professionally

• Customer satisfaction-oriented

• Strong communication and time management skills

• Able to perform basic financial math

• Able to write a basic business letter

• Strong attention to details

• Work as a team player

· Moderate PC proficiency

• Bilingual/Spanish/Creole/Russian a plus

• Ability to type 30 wpm

 

 

Specialized Knowledge, Licenses, Etc.:

None

Supervisory Responsibility, if any

None

 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory la