Project Support Analyst – BP&I Information Services

Project Support Analyst – BP&I Information Services 

Southern Company Generation – Business Process and Innovation Department 

This position is based at the Energy Center in Birmingham, AL 

OVERVIEW 

Southern Company is a prominent energy provider in the United States, specializing in the generation, transmission, and distribution of electricity. It serves millions of customers throughout the southeastern U.S., including Alabama, Georgia, and Mississippi.  The company operates through several subsidiaries, such as: 

• Alabama Power 

• Georgia Power 

• Mississippi Power 

• Southern Power 

These subsidiaries engage in various aspects of energy production and delivery, including the use of traditional fossil fuels, nuclear power, and renewable energy sources like solar and wind. Southern Company is recognized for its dedication to innovation, sustainability, and reliability in energy production and distribution.   

 Job Summary 

The Project Support Analyst plays a crucial role in ensuring accurate and timely support to the Technical and Shared Services organization and Southern Company’s Generating Plants. This position is part of the Business Process and Innovation – Information Services department within Southern Company, which specializes in safeguarding company records, document storage, delivery and retrieval. Information Services accommodates drawing requests and supporting the document management and delivery tools through training, daily support and maintenance, as well as provide consulting on Southern Company records. 

The Project Support Analyst position at Southern Company involves providing document management support for projects and generating plants. This role requires developing a comprehensive understanding of document management tools, document control processes, and supporting users with existing document management tools and Information Delivery applications. The analyst will serve as one of the primary contact within Information Services for internal applications, providing user support for both internal and external users, working it TO and Vendors and providing records management support. Some travel may be required. 

PRIMARY JOB DUTIES & RESPONSIBILITIES 

The Project Support Analyst role encompasses a variety of duties and responsibilities aimed at ensuring the accurate and timely support to our customers. These include but are not limited to: 

• Serve as a primary contact within Information Services for the application (Documentum D2) supporting the vendor and domestic drawing processes and other engineering quality records.  

• Providing day-to-day user support for internal and external users.  

• Interfacing with IT, software vendor, and third-party suppliers regarding application issues.  

• Coordinating and/or providing training as needed for internal and external business unit users, including the development of training materials and user guides. 

• Configure, administer and support the business processes enabled by the application  

• Providing end user support for Documentum D2, Unifier and other applicable software 

• Provide records management support to customers. 

JOB QUALIFICATIONS 

Education

• Bachelor’s degree in business, Technology, or related technical field/discipline is preferred 
• High school diploma or equivalent acceptable with 5+ years of document control/records management experience 

Experience: 

• Proficient with Microsoft Windows and Office Suite software/systems 

• Experience working in a team-oriented, collaborative environment 

• Experience with Document Control processes and systems 

• Experience with using Documentum D2 

• Working knowledge of records management theory and practice 

• Ability to understand strategic technology issues, respond to corporate financial drivers and apply sound business judgment 

• Knowledge of records management tools, including but not limited to, information taxonomy and records management software 

Knowledge, Skills, and Abilities 

• Ability to work with and manage high volumes of time critical work and deadline expectations for multiple projects. 

• Possess excellent written and verbal communication skills. 

• Working knowledge of Document Control processes and procedures. 

• High level working knowledge of Documentum D2. 

• Workin