Customer Service Specialist

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Customer Service Specialist

Our Customer Service Team

QuidelOrthoCQ™ (Care Quotient) is our commitment to delivering the best customer experience — combining IQ and EQ to provide care, empathy, and reliability at every step. From consulting and training to service and delivery, we ensure labs run smoothly so customers can focus on what matters most. Recognized as #1 in customer satisfaction since 2018, QuidelOrthoCQ delivers award-winning support, rapid remote service, and industry-leading system reliability.

This position isn’t just a job — it’s the start of a career path. You’ll gain valuable experience working closely with our customers, building knowledge and skills that can position you for future opportunities within the company. We’re looking for people who thrive on our team, collaborate intentionally and grow together. At QuidelOrtho you will focus on priorities, embrace continuous improvement, and commit to service. We believe it’s essential to be open, authentic, and welcome diverse perspectives. 

Powering a healthier for all starts with you. With passion to serve and drive to succeed, we are united in our mission, deeply committed to each other and accountable to the customers, patients and communities who put their trust in us in every way.

Our beautiful Rochester campus, complete with ponds, walking paths, and an on-site cafeteria, provides a welcoming and inspiring place to work — conveniently located near major highways and shopping. Here, you’ll find the resources, learning opportunities, and supportive culture to grow both personally and professionally.

The Role

As QuidelOrtho continues to grow, we are seeking a Customer Service Specialist. This position is responsible for providing superior, front-line customer service (both internal and external) to our QuidelOrtho Customers, in a professional and timely fashion. The key activities include order creation and inquiry management for internal and external customers (hospitals, labs, distributors, and commercial partners), and supporting customer relationships. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction while maintaining compliance requirements.

This role will require efficient and accurate processing of all customer requests to ensure expectations are met. Specialists will be monitored to ensure that appropriate processes are followed, and level of service provided is exceptional.

The Customer Service Specialist role is customer-facing and is a direct representation of QuidelOrtho that plays a critical role in ensuring a seamless customer experience by managing complex order workflows, resolving inquiries, and supporting patient-impacting diagnostic testing. This position requires strong analytical thinking, c