AVP, Strategic Partnerships & Solutions

UG2 is seeking a forward-thinking and results-driven Associate Vice President (AVP) of Strategic Partnerships & Solutions to lead the delivery and expansion of janitorial service operations across a diverse portfolio of client sites in Northern California. This executive leadership role combines strategic partnership development with operational excellence, focusing on delivering high-value solutions, enhancing client satisfaction, driving business growth, and developing high-performing teams.

As AVP, you will play a key role in aligning UG2’s service capabilities with client needs, fostering long-term partnerships, and positioning UG2 as a trusted leader in the facility services industry.

Key Responsibilities:

Strategic Partnership Development

• Serve as a senior relationship manager for key client accounts, identifying opportunities to deepen engagement and expand service offerings.
• Collaborate with clients to understand long-term goals and tailor UG2 solutions to meet evolving needs.
• Represent UG2 at industry events, networking forums, and strategic business development initiatives.
• Support contract renewals, RFP responses, and expansion opportunities across existing and prospective clients.

Operational Leadership

• Provide executive oversight for day-to-day janitorial operations across commercial, institutional, and industrial facilities.
• Ensure consistent service excellence, operational efficiency, and adherence to contractual agreements.
• Drive continuous improvement and innovation through standard operating procedures (SOPs), technology, and process enhancements.
• Lead implementation of quality assurance programs, sustainability initiatives, and compliance standards.

Client Experience & Retention

• Conduct high-level site visits, executive business reviews, and performance assessments.
• Ensure client feedback is proactively addressed, with corrective action plans implemented swiftly.
• Develop strategic account plans and retention strategies in collaboration with operations teams.

Team Leadership & Organizational Development

• Lead, mentor, and develop a regional leadership team including Operations Managers, Site Supervisors, and frontline staff.
• Foster a culture of accountability, inclusion, and professional growth.
• Oversee workforce planning, recruitment, onboarding, and succession planning strategies.
• Ensure compliance with labor laws, HR policies, and union agreements (as applicable).

Financial Management & Business Performance

• Develop and manage regional budgets, operating costs, and profitability targets.
• Monitor financial performance metrics and implement cost optimization initiatives.
• Partner with Finance, HR, and Business Development to ensure alignment of financial goals with operational strategies.

Compliance, Safety & Risk Management

• Champion UG2’s safety culture and ensure full compliance with OSHA and company safety standards.
• Oversee risk mitigation, emergency preparedness, and incident response protocols.
• Conduct routine safety training, audits, and inspections across all locations.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Facilities Management, or related discipline (MBA or advanced degree preferred).
• 7–10+ years of progressive leadership experience in facilities services, janitorial operations, or outsourced service management.
• Demonstrated success managing multi-site operations and large, diverse teams.
• Experience building and maintaining strategic client relationships in complex environments.

Skills & Competencies

• Strategic thinker with a client-centric mindset and executive presence.
• Exceptional leadership, communication, and problem-solving skills.
• Proven ability to manage competing priorities in fast-paced, dynamic environments.
• Proficient in Microsoft Office; familiarity with CMMS, QA platforms, or other operational systems is a plus.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to travel regularly throughout Northern California.
• Willingness to provide after-hours or weekend support as necessary.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and