Sr Security Officer

Responsible for uniformed patrols and crime prevention services to protect life and property. Proactively supports and maintains a positive rapport with patients, parents, caregivers, families, staff and visitors. Enforces St. Jude policies and regulations. Coordinates with Security Management in the preliminary and follow-up investigation of complaints. Reports offenses and disruptions. Provides written incident reports and maintain records.

Job Responsibilities:

• Provide institution-wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags).
• Act as a communication specialist during emergency situations (e.g., Fire, Severe Weather, 911 Calls).
• Coordinate with Security Management in the preliminary and follow-up investigation of complaints.
• Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions).
• Patrol assigned areas on foot or in vehicles assigned to Security and/or Transportation. Conduct security inspection of campus facilities and areas, reporting conditions as necessary.
• Direct pedestrian and vehicle traffic and enforce campus parking regulations as needed. Provide security and transportation services for VIP’s and other dignitaries. Provide escort for money handling facilities.
• Operate security related equipment such as computers, radios, electronic access control systems, intercoms, and closed-circuit televisions.
• Assist with regulatory compliance activity related to performing security services, such as DNV Environment of Care standards.
• Perform other duties as assigned to meet goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma/GED required.

Minimum Experience:

• High school diploma/GED with 2+ years of security related experience (e.g., security program, police organization, military branch, conflict counselling).
• Experience in data entry and working in emergency situations and fast pace stressful environment.
• Some experience with computer systems, including Microsoft Office (Word/ Excel etc.), with some experience maintaining records, preferred.
• Proven performance in earlier role.

Licensure, Registration and/or Certification Required by SJCRH Only:

• (DLD-RESIDE) Must have a valid driver’s license from the employee’s state of residence and be insurable by St. Jude's insurance carrier.
• (LSGO-TN) Must attain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment.

Special Skills, Knowledge and Abilities:

• Evaluates situations quickly, foresees problems and selects effective solutions; modifies approach if appropriate.
• Pilots new approaches with a curious and open mind.
• Seeks out new improvements and opportunities.
• Inquires effectively to understand underlying needs/issues and provide relevant responses.
• Presents technical information/reports in a simple and concise manner.
• Engages with critical stakeholders to keep them abreast of updates and understand changes in plans if any.
• Plans well in advance with awareness of critical milestones/objectives and own scope of delivery.
• Anticipates potential resource requirements or roadblocks, and identifies alternatives.
• Thinks through competing priorities and sets realistic targets, builds in reviews, and monitors progress to ensure quality and timeliness.
• Able to investigate and resolve security incidents, under minimal supervision.
• Maintains up to date and accurate records of incidents and problems/issues as needed.
• Showcases good understanding of security policies, procedures and applicable laws (e.g., Crime- felony, misdemeanor, federal and state laws).
• Performs a wide variety of duties in support of security requirements, with minimal supervision.
• Undergoes and clears necessary background checks and driving skills.

Physical Demands and Working Conditions:

• Successfully complete a physical/health screening examination by Occupational Health, which includes a drug screening; successfully meet and maintain Campus Safety and Security physical requirements.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Physical demands are in excess of those for sedentary work and officers must be able to remain on feet for extended periods of time, as well as stoop, kneel, crouch, lift, carry, push, pull, climb