Director of Strategic Partnerships - Collegiate Hospitality

Job Description

The Director of Strategic Partnership (DSP/Account Management Consultant) will direct and lead the efforts for advancing our market position and value proposition at our existing higher education client accounts within a designated territory within an operational geographic region.  A successful DSP candidate will be expected to provide keen analytical skills to help identify and align the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to our existing clients the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.  Candidates must have demonstrated the ability to lead client engagement planning and execution and to collaborate with operating leadership and functional support staff to develop, lead and execute customized account strategies for our existing business partners.  

The Director of Strategic Partnership will manage a portfolio of Higher Education accounts as designated by the Regional Vice President Growth. The DSP is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies. Responsibilities include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives development, wiring plans, formalized client communications, client business review process, proposal development, client presentations, and contract negotiations.  

Job Responsibilities

• Deep and validated understanding of client pains and strategic objectives 
• Growth opportunity and retention risk identification through the application of Aramark reporting and analysis tools, the Client Health Scores, Global Customer Service Scores, and Strategic Selling & Large Account Management Process 
• Renew and extend contracts proactively by developing long-term win-win value propositions for our partners 
• Lead RFP processes when current contracts expire, or competitive bids arise within portfolio 
• Ensure client stakeholder(s) have wiring plans, meetings are scheduled and executed throughout year, and documented  
• Lead the Strategic Account Management Process (SAMP), ensuing key account meetings are held with region leadership each year 
• Develop an independent perspective on the strength of our partnerships through direct client engagement  
• Ensure delivery of client expectations within contract portfolio 

Qualifications

• BA/BS is required for this position. MBA preferred.   
• Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority 
• Promote a spirit of cooperation within each business unit and Aramark to best leverage capabilities and resources to serve client needs 
• Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs 
• Demonstrate a solid understanding of the broader market picture and applies it to make mutually beneficial business decisions in a mature service industry 
• Ability to successfully build alliances and influence key decision makers.
• Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations 
• Operational acumen and savvy (including dining, facility and conference services technical understanding and proforma development) 
• Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services 
• Demonstrated excellence in written and oral communication skills  
• Ability to travel up to 75% 

This is a remote, work-from-home role with travel. The employee must live in the designated territory. States include: NJ, NY, CT, MA, VT, NH and ME.

Benefits

COMPENSATION: The salary range for this position is $130,000 to $175,000.  This role is also bonus, commission and equity eligible.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requir