Business Transformation & Intelligent Automation Sr. Director

As the Senior Director of Business Transformation & Intelligent Automation, you lead enterprise-wide change that turns strategy into measurable results. You bring together people, processes, and intelligent automation to simplify work, improve outcomes, and scale impact. With a growth mindset and a collaborative leadership style, you influence across the organization to deliver meaningful business value through thoughtful transformation.

Responsibilities

• Set and lead an enterprise automation and intelligent automation strategy that aligns to business priorities and delivers measurable value.

• Unite dispersed automation teams into a cohesive operating model, building trust, clarity, and shared accountability.

• Translate strategic goals into a prioritized, executable roadmap that balances speed, quality, risk, and scalability.

• Establish success measures that focus on outcomes, value realization, and sustainable adoption.

• Partner across clinical, operational, technology, and governance teams to drive alignment and shared ownership.

• Influence without authority by navigating a matrixed environment and driving progress through collaboration.

• Provide people leadership through coaching, talent development, and succession planning to build future-ready capabilities.

• Maintain working fluency in automation, AI, and software delivery to engage credibly with technical teams.

• Communicate complex concepts clearly, serving as a trusted voice with executives and enterprise stakeholders.

Required Qualifications

• Minimum 15 years of professional experience, including senior leadership roles in operations, transformation, analytics, or enterprise initiatives.

• Demonstrated experience leading large-scale, cross-functional transformation or automation programs.

• Strong ability to translate strategy into execution and deliver measurable business outcomes.

• Proven success influencing leaders and teams without direct authority.

• Excellent communication, executive presentation, and stakeholder engagement skills.

• Working knowledge of automation, AI-enabled solutions, and the software development lifecycle.

Preferred Qualifications

• Bachelor’s degree or equivalent experience; advanced degree preferred.

• Experience in healthcare operations or complex, regulated environments.

• Familiarity with prior authorization workflows or end-to-end operational processes.

• Background building and scaling enterprise automation or intelligent automation capabilities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.