Product Design Manager

Product Design Manager

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

Role Expectations 

As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Here are some of the expected competencies for this role:

Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, map out complex front and back stage interactions across channels, platforms, and users, informing the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes

Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team conducts discovery on critical customer and associate needs to deliver inclusive, internal, and customer-centered solutions.

Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders

Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions. Explore and integrate emerging AI tools and technologies throughout the end-to-end design process to enhance creativity, streamline workflows, and drive innovation

Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions

Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy

Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 5 years of experience in a Product Design role

• At least 5 years of experience in design and prototyping tools such as Figma

Preferred Qualifications

• At least 6 years of experience in a Product Design role

• At least 6 years of experience in design and prototyping tools such as Figma

• Experience working with and contributing to an established design system

• Experience collaborating with product, tech and business partners

• Experience leading design projects or teams

• Experience working in heavily regulated, data heavy problem spaces

• Experience designing agentic workflows for autonomous tasks and human-in-the-loop interactions

• Experience piloting services and operationalizing them into resilient service experiences

At this time, Capital One will not sponsor a new applicant for employment authorizatio