Senior Product Data Analyst

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud. Right now, we’re looking for a Senior Product Data Analyst to join our team who shares our passion for forward-thinking and innovative approaches. 

Who we are

So, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.

Our Crabby Principles

Aiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our ‘Crabby Principles’ which unite us in our ways of working, globally. 

These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us. 

The Role:

We are seeking a highly motivated and analytical Senior Product Data Analyst to join us. This role is crucial in driving our product-led growth strategy by providing deep insights into user interactions and product performance. You will be responsible for setting up robust metrics, building insightful dashboards, and delivering actionable recommendations to optimize our product and achieve our business goals. 

This is a fantastic opportunity for a data-driven individual who is passionate about understanding user behavior and contributing to a product's success.

What You'll Do:

• Metric Definition and Implementation:
  • - Define and implement key performance indicators (KPIs) to measure product performance and business impact.
  • - Collaborate with product managers and other stakeholders to establish clear and measurable goals.
  • - Own and manage KPI reporting for the product function and provide regular updates and insights to leadership performance.
• Dashboard Development and Reporting:
  • - Ensure data availability, quality and consistency
  • - Turn complex product data into understandable and accurate insights 
  • - Design and build interactive dashboards and reports to visualize product performance and key metrics and provide timely and accurate insights to stakeholders via automated processes.
  • - Communicate findings and recommendations clearly and effectively to both technical and non-technical audiences.
• User Interaction Analysis:
  • - Analyze user behavior data to identify patterns and opportunities for improvement to provide data-driven insights to supporting product-led growth initiatives.
  • - Develop and maintain a deep understanding of user needs and pain points through data analysis.
• Financial Analysis
  • - Develop models and frameworks to measure the financial impact of product features and improvements.
  • - Provide insights into the cost-effectiveness of different product strategies.
  • - Work with finance and product teams to accurately track and report on product ROI.

Ideal Candidate's Skills and Experience:

• Previous experience in SaaS analytics: mapping user journeys and understanding conversion behaviours.
• Stakeholder management: The role involves regular engagement with senior stakeholders, where the ability to articulate well-supported, data-based opinions is essential.
• Communication skills: Ability to communicate effectively about data and insights in the stakeholder language. 
• Cross departmental work: Ability to work effectively across departments including Product Management, Marketing, GTM, and Finance.

Don’t worry if your experience doesn’t line up perfectly – we still encourage you to apply! We believe in investing in our crabs’ professional growth