Clinic Assistant/Scheduler - College of Nursing Community Health Center

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Position Summary:

The College of Nursing Community Health Center at Florida Atlantic University seeks employees who are committed to supporting the learning needs of our constituents from diverse backgrounds and to engaging communities underrepresented in higher education and health care resources. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves.

Florida Atlantic University is seeking a Clinic Assistant/Scheduler- College of Nursing Community Health Center- Westgate, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities:

• Responsible for scheduling appointments for patients and handle customer service inquiries.

• Ensure there is enough time between appointments to allow providers to complete certain examinations and procedures. Other clerical duties may include maintaining databases, faxing, and scanning patient histories, answering phones, and updating patient account information.

• Manages all aspects of the daily schedule including but not limited to: scheduling and re-scheduling patient appointments, obtaining and updating patient account information, requesting referrals and medical records from community providers, verifying insurance eligibility and benefits, coordinating subsidy-application process with patient and Billing Dept.

• Working collaboratively with the front-office staff to ensure smooth patient experience for all.

• Maintains a positive and courteous attitude while assisting patients via phone and in-person.

• Knowledgeable of services and programs provided by the Community Health Center (CHC) and the costs associated with each; inclined to learn and stay current on new programs and services being offered at the Center.

• Adheres to and abides by all HIPAA Privacy and Security standards throughout.

• Maintains patient accounts with accurate and updated demographics, contact, and insurance information.

• Verifies, corrects, and updates insurance information in the EMR.

• Data entry and reviews details to ensure accuracy.

• Provides detailed directions to our Center to patients and their family members, as needed.

• Regularly reporting to manager current trends, concerns, and suggestions regarding scheduling.

• Attempts to maximize productivity and efficiency of the daily schedule.

• Assists front-office and meets with team as needed.

Minimum Qualifications:

A high school diploma or equivalent and two years of appropriate experience required.

Must be familiar with HIPAA confidentiality regulations

Preferred Qualifications/Skills:

Fluent in English, Creole, and Spanish.

Ability to communicate effectively verbally and in writing.

Ability to manage and schedule 5+ providers.

Capability of operating a multi-line telephone while maintaining a caring, positive attitude with all clinic constituents.

Computer-literate, Microsoft Word and Excel, preferred.

Medical office experience, preferred.

EMR/EHR experience, preferred.

Motivated, self-starter with the ability to take initiative and carry out tasks both thoroughly and effectively .

Knowledge of Insurance and verification, preferred.

Ability to work under pressure and meet deadlines in a fast paced environment.

Demonstrates and supports a culture of diversity, equity, and inclusion.

Promotes diversity, equity, and inclusion activiti