Delivery Senior Consultant, Workday Banking

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a US Delivery Senior Consultant on the team, you will:

• Review bank-related runbooks (processing calendars, cutoffs, rerun procedures), known issues, and interface dependencies.
• Triage payment/settlement incidents (rejections, processing exceptions, file-related issues), approval bottlenecks, and security/access issues.
• Coordinate with integrations/technical teams for file failures and confirm end-to-end resolution and audit traceability.
• Support routine payment operations and exception management (maintain controls documentation and operational reporting to track volumes), failures, and turnaround time.
• Maintain SOPs and knowledge base for repeatable processing and faster incident resolution.
• Propose improvements to payment exception workflows, operational dashboards, and controls to reduce manual effort and improve timeliness.
• Support more complex enhancements/projects such as improved monitoring/alerting, streamlined approvals, and enhanced reconciliation-support reporting.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.

Deloitte’s Center Talent Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the Center Talent Model provides high-quality services to our clients. Professionals aligned to the Center Talent Model work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required: 

• Bachelor’s degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Workday Banking and Settlement Certified and/or Workday Financials Management
• 5+ years of Workday Financials experience to include the following;
• Experience in Banking and Settlements domain fundamentals (bank accounts, settlements, payments, bank statements, reconciliation concepts, cutoffs/timelines)
• Experience working on triage, issue resolution, and incident management
• Client facing operational support
• Delivery Center Location & Travel Requirements:
  • Hybrid Work Model: Ope