Senior Digital Product Owner

Reports to: Manager-Customer Experience & Digital Strategy

Locations: Boston, Mass or Orange, CT-IN OFFICE

The salary range for this position is dependent on location and experience level ranging from $111,000 to $145,000.00

JOB SUMMARY (primary responsibilities, what is the role accountable for):

The position of Senior Product Owner for Digital sits within the Digital Product Strategy Team of the Customer Service Experience team. Avangrid is part of Iberdrola, a global energy leader, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.

The role is responsible for leading development, improvement and management of activities related to digital product development and analysis. With customer centricity a key pillar of our business, we need someone who will effectively manage customer value alongside business value to achieve strong customer satisfaction and increased digital adoption nationally in the USA for the +3M customer base under the Avangrid portfolio.

You’ll be working in a team alongside other Product Owners to help achieve the team and company objectives.

You will be taking on a unique position within the team, working over many states as a single voice of alignment and ensuring the Product backlog meets the needs of all of our customers and regulators

You will work in a transforming Agile environment and be a force for further business transformation within the wider teams. This is a hugely exciting time to experience working in a global leading organization.

MAJOR ROLES AND RESPONSIBILITIES (scope of work, list of tasks/responsibilities, describe primary relationships/works with):

• Understand the business and customer requirements of the product set
• Deliver competitive advantage through innovative design
• Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
• Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience
• Deliver excellent customer service and actively promote customer service standards within area of responsibility
• Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.
• Act as a champion for digital innovation
• Ensure accuracy and timeliness of product execution and pricing
• Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
• Prioritize the product backlog
• Actively engage with the team throughout the entire delivery process and always being available to answer questions
• Working closely with key stakeholders throughout the organization
• Have strong knowledge of Avangrid as a company and it’s drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world.
• Be knowledgeable of smart solutions products such as Mobility, Electricity vehicle, smart home, solar and their purpose along with how to create digital based propositions for consumers in different challenging markets. 
• Engage with third party vendors, including managing the relationship with account managers, and ensuring vendors provide outputs as required.
• Helping to develop key requirements as part of ongoing RFP tenders for additional services that can service your product and the success of your backlog.
• Be able to deliver to a plan, report to key stakeholders and work with scrum masters to help facilitate blocker removals from ongoing sprints.
• Have strong analytical skills to take or find data to help inform key decisions in terms of prioritization and success of product deliveries.

And other duties and projects as assigned

JOB REQUIREMENTS

Education & Experience Required:

• Graduate degree or equivalent in a Technology or Digital discipline with experience within a Digital Retail environment, preferably across a variety (>1) of functions.
• Experience creating strong customer centric propositions and products, and project management.

Education & Experience Preferred:

• MBA or related advanced degree
• Experience working in a global company or matrix reporting organization

Skills/Abilities:

• Excell